FAQs

Athea offers free shipping in India. We strive to deliver the best at your doorstep, packing every order with love and care. Hence, orders generally take 5 to 7 working days to dispatch.

Please note that personalized jewellery can take 7 to 10 days to dispatch.

We understand how eager you are for your trinket treasures to arrive. Once your order is shipped from our warehouse, you will receive an email notification on your registered email. You can further mail us at hello@athea.in for tracking details.

Yes definitely you can. If you no longer want the product, you can cancel it by mailing us at hello@athea.in within 24 hours of placing the order. However, please note that for personalized jewellery you can cancel only within 2 hours of placing your order.

Yes you can. We have a 30-days return policy. This implies that if you are not satisfied with the product delivered, you can request for return within 30 days of receiving the order. To raise a return request, you can mail us at hello@athea.in with the subject, 'Return Request' mentioning your reason for return along with Order ID and product images. We will arrange for reverse pickup and process your refund once we receive the returned product.

Please Note:

1) The Product should be intact, unused, and packed with original tags and packaging.

2) The refund process takes 4-6 days and will be initiated only after receiving the return order in the original payment method.

3) ATHEA reserves the right to process refunds after checking the returned items.

4) The Return Policy is not applicable for Personalized jewellery

Want to exchange your jewellery? We understand your concern and so we also have a 30-Days exchange policy. To request an exchange, simply drop a mail at hello@athea.in with the subject as, 'Exchange Request'. Don't forget to attach product images, your reason for initiating the exchange, and mention your Order ID. Once we receive your request, we will arrange a reverse pickup from your doorstep.

Please Note:

1) The Product should be intact, unused, and packed with original tags and packaging.

2) he Exchange Item will be dispatched only after receiving the Product ordered in the first place.

3) Exchange Policy is not applicable for Personalized jewellery.

4) Exchange is a one-time process. Hence, exchanged products cannot be returned

We apologize for all the inconvenience caused. At Athea, we handle multiple orders together and if we make any mistakes, we are sure to resolve them. If your order is missing certain products or if you have received an incorrect item, immediately reach out to us at hello@athea.in with the subject as 'Received a Wrong Item/Order has Items Missing'. We will take prompt actions to settle the issue keeping you informed.

We can definitely change your delivery address if the order has not yet been picked up from our warehouse. You can simply contact us via hello@athea.in or by any of our support channels and get your address updated. If your order has already been shipped, there is very little we can do to change your address. Instead, we can try ceasing the shipment and resend your order at the new address. We will keep you informed of every update.

Yes we do. We keep no corner unfilled so you can have your little boxes of joy shipped internationally. International shipping usually takes 10 to 21 days to deliver.

Please note that personalized jewellery can take 7 to 10 days to dispatch.